I can’t say enough about this company…..they were a simple google find, and a great one, at that! We had a major garage door malfunction, and needed to completely replace two doors (because what else do we need to worry about, right??). I sent an inquiry email, and got a response within minutes, after hours; Paul responded to my emails within the hour each time. Then, David came out and made an honest, fair assessment. He figured out the most cost-effective way to fix our problem and didn’t try to upsell us once. He warned that there would be a 3 week wait for parts (thanks, COVID), and three weeks to the day later, I received a call that they were ready to install. The next morning, Taylor came out within the exact time frame they advised the day before, and worked non-stop until it was complete; he even finished some edges and did a couple adjustments here and there, well above and beyond what was required. And, obviously (or I wouldn’t be writing this right now), he did a fantastic job, and made sure we knew how to operate the doors and do the basic maintenance on them before he left. We couldn’t have asked for better service, and we truly appreciate the pain-free process!
We were referred by a friend after having a bad experience with a couple of other companies. General was polite on the phone and sent David the tech over to help us. He was the bomb! He was very polite and knowledgeable. We replaced the springs and it was done correctly and for a fair price.We own our own business and it is hard to find companies like General. We will use them again no matter what.
If you want fast and friendly service without getting raked over the coals, call them.
Been doing business with them for almost 15 yrs.
Showed up and on time. Great work, knowledgeable and fast. I dealt with Jose santos, great guy.
Excellent work and quality employees. Clearly determined to get jobs done properly and efficiently. Daniel was extremely knowledgeable and professional. Would recommend General Garage Door to anyone.
I called Monday morning to inquire about getting a new motor and tracks for our garage door. The woman I spoke with couldn’t have been any nicer and was very helpful, she was able to set up an appointment for me and even took the time to walk me through the steps to set up an app on my phone that I can use to open the garage! My appointment was at 8am that Friday and their technician was in my driveway at 7:58, he was very nice and left everything exactly how he found it! I couldn’t have been any happier with my experience with them! I would absolutely use them again and highly recommended General Garage Door!
I hate house stuff! But my tech made it a pleasant experience. He was fast and friendly and serviced my rattling garage and has it now gliding smooth as silk. He stabilized my sensor nicely in place and lubed all the joints. The price was fair and greatly appreciated!
Called them for a quote to install a new garage door opener. From the office staff to the installer, all top notch! Price was very fair. I wont ever call another company.
Excellent company, Courteous office staff as well as technicians. Extremely punctual and professional and very reasonable prices. Have used them twice and same outstanding results.